CCTV Policy


The purpose of this policy is to explain how information captured using CCTV is used and retained by R & B Wharton Limited T/A Carlton House and set out your rights in relation to such information.

Purpose of CCTV

Closed Circuit Television Systems (CCTV) are used by R & B Wharton Limited and are installed at Carlton House in line with the requirements of the business, as set out herein, and in compliance with the General Data Protection Regulation.

The purpose of the CCTV Systems are as follows:

  • Improving the safety and security of guests, visitors, employees and contractors by providing a means to investigate accidents and near misses so that risk management control measures can be implemented.
  • Providing reassurance to staff and guests that control measures are in place relating to their safety and security.
  • Providing assistance to local law enforcement authorities with reference to the investigation and prevention of crime.
  • Deterring persons from committing crimes and to enhance the opportunities for detecting those who do.
  • Discouraging anti-social behaviour including alcohol and drug-related crime on or about the premises

Access to CCTV Footage or Images

Access to the CCTV system and stored images is restricted to authorised R & B Wharton Limited personnel only for the purposes set out above.

However, in appropriate circumstances, CCTV footage may be accessed:

  • By local law enforcement authorities, where R & B Wharton Limited is required by law to assist in the carrying out of an investigation into a crime or anti-social behaviour.
  • By data subjects (or their legal representatives), pursuant to an access request where the time, date and location of the recordings is furnished to the hotel.
  • By individuals (or their legal representatives) subject to a court order

Retention Period and Security

The images captured by the CCTV are retained for a maximum of one month from the date of recording, except where longer storage of such images may be required to assist in any of the scenarios outlined above.

The images/recordings are stored in a secure environment with access strictly limited to those who are suitably authorised.

Access Request

You have the right to request access to CCTV footage of you by sending an email to or in writing to Carlton House Hotel, 1-3 Carlton Terrace, Scarborough, YO11 2DE.

All requests will be dealt with in compliance with the duties and requirements imposed upon R @ B Wharton Limited as data controllers under the GDPR.

Individuals requesting access to CCTV images may be required to supply the following to assist the data request:

  • Adequate information to enable the information to be efficiently identified and located on our system.
  • Sufficient information to establish that the applicant has a legitimate right to request access
  • Proof of identification through photographic identification, for example passport or driving license.

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