R&B Wharton Limited T/A Carlton House Scarborough cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.
For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is R&B Wharton Limited. This Policy is incorporated into R&B Wharton Limited Terms & Conditions and applies to information obtained by us through your use of the information, software, products, and services made available through www.carltonhousescarborough.com website.
R&B Wharton Limited collects information that alone or in combination with other data, could be used to identify you, such as your e-mail address, name, physical address, telephone number, or payment information. If you make a purchase from R&B Wharton Limited, we will collect and store your billing and credit card information.
R&B Wharton will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail, or through the other means set out below.
When you make a booking, you voluntarily give us certain Personal Information, including your:
• name and e-mail address.
• Payment information, if you make a purchase or pay online via our website www.carltonhousescarborough.com. This is required to complete a commercial transaction on the Website.
We also collect this Personal Information as you use the Website:
• User Content. This consists of all text, documents, content, or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.
When you visit our website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyze and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.
R&B Wharton Limited collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:
• operate the Website and deliver the services.
• communicate with you about the services you use, as well as respond to requests for assistance. We will send a welcome email following a booking to all registered guests. We also periodically send service updates to our guests.
• understand and improve how our users use and interact with our services.
• market our services to you.
When you make a booking with us to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. When we process any payment made by you, we process your Personal Information to prevent or detect fraud (including fraudulent payments and fraudulent use of the Website) and for the collection of taxes and duties. The legal basis for this processing is compliance with our legal obligations.
With your consent, we will send you direct marketing emails with offers and discounts for our services.
Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfill the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see “Your rights” section below).
Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax, or regulatory purposes, but in such event, we will do so only as long as necessary to fulfill those legal, tax, or regulatory purposes.
We will only disclose Personal Information to third parties:
• when we have your explicit consent to share your Personal Information; or
• when we determine that disclosure is required to protect the rights, property, or personal safety of R&B Wharton Limited and users of the Website, or to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities; or
We use the current Standard Contractual Clauses adopted by the European Commission (SCCs) together with the International Data Transfer Addendum to the SCCs adopted by the Information Commissioner’s Office (Addendum) as the legal mechanisms to transfer Personal Information from the UK to the US.
The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalize the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customized.
We may place the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
If you do not want to receive cookies, you can usually choose to opt out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of or to fully experience the interactive features of, the Rocket Lawyer services or web pages you visit.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.
R&B Wharton Limited is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorized access. We do this by using a range of technical and organizational measures including measures to deal with any suspected data breach.
The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorized access, use, or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or a similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.
Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.
Please note that we may keep a record of your communications to help us resolve any issues you raise.
If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you’ll attempt to resolve the complaint with us first. Please contact us for more information.
We use remarketing services to advertise our products to you on third-party websites after you have visited our Website.
Our Website includes links to other websites whose privacy practices are not under R&B Wharton Limited’s control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child’s account.
We will occasionally update this Policy to reflect company and customer feedback. Rocket Lawyer encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.
R&B Wharton Limited welcomes your comments regarding this Policy. Please contact us at info@whartonproperties.co.uk or write to us at:
Carlton House Scarborough 1-3 Carlton House North Yorkshire YO11 2DE UK
For more information, please review our Terms and Conditions that you can find on our website www.carltonhousescarborough.com.
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