Privacy Policy



R&B Wharton Limited T/A Carlton House Scarborough cares about the privacy of  your personal information and is committed to protecting it. This Privacy Policy  explains what information we collect about you and why, what we do with that  information, and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data  Protection Regulation (GDPR), together with any implementing legislation, in  particular, the Data Protection Act 2018), the company responsible for your personal  information is R&B Wharton Limited. This Policy is incorporated into R&B Wharton  Limited Terms & Conditions and applies to information obtained by us through your  use of the information, software, products, and services made available through website.

Collection of your personal information

R&B Wharton Limited collects information that alone or in combination with other  data, could be used to identify you, such as your e-mail address, name, physical  address, telephone number, or payment information. If you make a purchase from  R&B Wharton Limited, we will collect and store your billing and credit card  information.  

R&B Wharton will collect your Personal Information in a number of ways, including  when you contact us through the Website, by telephone, post, e-mail, or through the  other means set out below. 

Information you provide when you make a booking

When you make a booking, you voluntarily give us certain Personal Information,  including your:
• name and e-mail address.
• Payment information, if you make a purchase or pay online via our website This is required to complete a commercial  transaction on the Website.

Information from third parties

We would never collect Personal Information about you from third parties such as  social media networks. 

Other information we collect 

We also collect this Personal Information as you use the Website:
• User Content. This consists of all text, documents, content, or information  uploaded, entered, or otherwise transmitted by you in connection with your use  of the Website. 

Automatically collected information 

When you visit our website, we automatically collect information about your  computer hardware and software such as your IP address, browser type, domain  names, access times, operating system, cookie information, referring website  addresses, pages visited, links clicked, text entered, and Internet Service Provider.  We analyze and use this information to better understand how our users use the  service, to maintain and improve our service, and in some cases, to publicly disclose  aggregated statistics regarding our services. 

Use of your Personal information 

R&B Wharton Limited collects and uses your Personal Information as necessary to  perform our contract with you and for our legitimate business interests, including to:
• operate the Website and deliver the services.
• communicate with you about the services you use, as well as respond to requests for assistance. We will send a welcome email following a booking to all  registered guests. We also periodically send service updates to our guests.
• understand and improve how our users use and interact with our services.
• market our services to you.

When you make a booking with us to receive our services, the legal basis for this  processing is the performance of a contract between you and us and/or taking steps,  at your request, to enter into such a contract. When we process any payment made  by you, we process your Personal Information to prevent or detect fraud (including  fraudulent payments and fraudulent use of the Website) and for the collection of  taxes and duties. The legal basis for this processing is compliance with our legal  obligations. 

With your consent, we will send you direct marketing emails with offers and  discounts for our services. 

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold  your Personal Information on our systems for the period necessary to fulfill the  purposes outlined in this Policy, or until you request that the information be deleted  in accordance with your right of erasure (see “Your rights” section below). 

Even if we delete your Personal Information, we reserve the right to maintain a copy  for legal, tax, or regulatory purposes, but in such event, we will do so only as long as  necessary to fulfill those legal, tax, or regulatory purposes.

Personal Information access and disclosure 

We will only disclose Personal Information to third parties:
• when we have your explicit consent to share your Personal Information; or
• when we determine that disclosure is required to protect the rights, property, or  personal safety of R&B Wharton Limited and users of the Website, or to  respond to lawful subpoenas, warrants, or requests by public or regulatory  authorities, including requests by law enforcement authorities; or
We use the current Standard Contractual Clauses adopted by the European  Commission (SCCs) together with the International Data Transfer Addendum to the  SCCs adopted by the Information Commissioner’s Office (Addendum) as the legal  mechanisms to transfer Personal Information from the UK to the US.

Use of cookies 

The Website uses “cookies” to help you personalize your online experience. A  cookie is a text file that is placed by us or our remarketing partners on your hard  drive by a web page server. Our cookies do not run programs or deliver viruses to  your computer. Cookies are uniquely assigned to your computer, and can only be  read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenience feature to save  you time. The cookie tells the server that you have returned to a specific page. For  example, if you personalize the Website pages, or register with the Website, a  cookie helps the Website recall your specific information on subsequent visits. This  simplifies the process of recording your Personal Information, such as your billing  address or site preferences. When you return to the same Website, the information  you previously provided can be retrieved, so you can easily use the Website features  that you customized.
We may place the following cookies:
Strictly necessary cookies. These are cookies that are required for the  operation of the Website. They include, for example, cookies that enable you to  log into secure areas of our Website or make use of e-billing services.
Analytical/performance cookies. They allow us to recognize and count the  number of visitors and to see how visitors move around the Website when they  are using it. This helps us to improve the way our Website works, for example,  by ensuring that users are finding what they are looking for easily.
If you want to check or change what types of cookies you accept, this can usually be  done within your browser settings. Please note that third parties (including, for  example, advertising networks and providers of external services like web traffic  analysis services) may also use cookies, over which we have no control.

How to reject cookies 

If you do not want to receive cookies, you can usually choose to opt out by modifying  your browser settings to decline them. If you choose to decline cookies, you may not  be able to access all or parts of or to fully experience the interactive features of, the  Carlton House services or web pages you visit. 

For more information generally on cookies, including how to disable them, please  refer to This site also provides details on how to delete cookies  from your computer. 

Data security & integrity 

R&B Wharton Limited is committed to taking reasonable and appropriate steps to  protect the Personal Information that we hold from misuse, loss, or unauthorized  access. We do this by using a range of technical and organizational measures  including measures to deal with any suspected data breach. 

The Website is designed to secure the Personal Information you provide on  computer servers in a controlled, secure environment, with protections from unauthorized access, use, or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of  encryption, such as the Secure Socket Layer (SSL) protocol. 

However, while we do our best to protect your Personal Information, we cannot  guarantee the security of all data which is transmitted to the Website or to another  website via the internet or a similar connection. If we have given you (or you have  chosen) a password to access certain areas of the Website, please keep this  password safe.

Your rights 

Under the GDPR, you have various rights in relation to your Personal Information,  such as the rights of access, rectification, restriction, objection, portability, and  erasure. Please note that these rights are subject to certain limitations set forth in  applicable law.

Please note that we may keep a record of your communications to help us resolve  any issues you raise.

Complaint resolution 

If you believe that we have not complied with this Policy or your data protection  rights, you have the right to file a complaint with the UK Information Commissioner’s  Office, however, we hope that you’ll attempt to resolve the complaint with us first.  Please contact us for more information. 

Third-party advertising 

We use remarketing services to advertise our products to you on third-party websites  after you have visited our Website. 

Links to third-party websites 

Our Website includes links to other websites whose privacy practices are not under  R&B Wharton Limited’s control. If you submit Personal Information to any of those  websites, your information is governed by their privacy policies. We encourage you  to carefully read the privacy policy on any website that you visit. 


We do not intend to solicit or collect Personal Information from anyone under the age  of 18. If you are under 18, do not enter information on this Website or engage our  services. If you believe a child or yours under the age of 18 has entered Personal  Information, please contact us to have the data removed and terminate the child’s  account.

Changes to this Policy 

We will occasionally update this Policy to reflect company and customer feedback.  R & B Wharton Limited encourages you to periodically review this Policy to be informed of  how we are protecting your Personal Information. 

Contact information 

R&B Wharton Limited welcomes your comments regarding this Policy. Please  contact us at or write to us at:
Carlton House Scarborough 1-3 Carlton House North Yorkshire YO11 2DE UK

For more information, please review our Terms and Conditions that you can find on  our website

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