Booking Terms & Conditions

Terms & Conditions

PLEASE RESPECT OUR LISTING SPECIFICATIONS, TERMS AND CONDITIONS

1. BUDGET BOUTIQUE GUESTHOUSE

Carlton House is a family ran Budget Boutique property with 24 en-suite guest rooms each one uniquely designed. The property has no family room availability.

2. SELF-CHECK-IN ACCOMMODATION

➢ Please make sure that we have your correct mobile number and email address on your booking form as Self Check-in is sent via email/text.
➢ Our Check starts at 3.30 pm and check-out is at 10.00 am. Late check-out at 12.00pm is available for an additional fee and is subject to availability. Please enquire about the time of booking.
➢ We do not live on-site and staff members are usually at the premises until 2 pm every day. It is important to make a note of our 24/7 mobile number, just in case you have any issues, questions, or requests – 07948714140.
➢ Between 7 pm and 7 am our 24/7 number is for emergencies only.

3. PET FRIENDLY

We are pet-friendly throughout the property and have a compulsory Pet Policy that the guests must agree with via email prior the arrival. The Pet policy will be sent to you at the time of making the booking. It is the guest’s duty to provide the requested information as per the policy. We reserve the right to cancel a reservation if the guest does not inform us of bringing a pet or does not agree via email with the policy.

We will request your payment details to keep on the system until the day after check-out day in case of damages caused by your pet.
Read our Pet Policy Here:
➢ You must let us know you are coming to stay with your pet and tell us the breed and age of your dog.
➢ Our policy allows a free stay for 1 small or middle size pet per room for the period of your booking. Additional pets will be charged an extra fee per night. Please enquire at the time of booking.
➢ We allow a maximum of 2 small pets or one middle size pet to stay per room.
➢ Larger dogs can be admitted under exceptional circumstances (such as guide dogs) by the owner’s discretion depending on availability and room standards.
➢ Pets need to sleep in their own bed and have their own towel. You must never use our towels to dry your pet.
➢ Pets are never to be left alone in the room unless they feel comfortable in their pet carrier. You need to bring your own pet bed.
➢ We allow pets throughout the property. They need to be well-behaved and not to disturb the rest of the guests.
➢ If you are bringing your cat with you, please keep in mind that we do not allow cat litter trays in the room. You need to take your pet out on a lead when needed.
➢ Pets need to be well-mannered and quiet as barking will disturb the rest of the guests. You know your pet best and if you feel they will not be able to settle please make alternative arrangements. We reserve the right to ask the guests to leave the premises if their pet is disturbing the rest of the residents.
➢ Strictly no pets on the furniture and beds.
➢ Damages (if any) to be paid by the owner.
➢ The pets need to be treated for parasites and vaccinated. We will need your confirmation for that via text or email.
➢ The owners need to confirm via email or text that they agree with and will adhere to our Pet Policy.

4. QUIET HOUSE

Carlton House is situated in a residential area and listed as a Quiet and NO Parties House. All our guests are required to respect and comply with our listing including group parties or multiple bookings.

5. STRICTLY NON-SMOKING AND NON-VIPING PROPERTY

6. PARKING

Parking Disks
We do provide parking disk so you can park for free on the street for up to 3 hours at a time between the hours of 9 am – 5 pm. Parking is free between the hours of 5 pm – 9 am.

Parking Permits
You MUST let us know prior to your arrival if you require a DAILY STREET PARKING PERMIT. FEES APPLY so please enquire on the time of booking. The permit will be left in your room on arrival.

7. BREAKFAST

If you wish to order breakfast with us, our Breakfast menu has been sent to you in a separate email. Please let us know your choice at least a day before your arrival as everything is freshly prepared.

If you have booked the B&B rate you can have any choice from the Breakfast Menu and all the extras on the sideboard.

8. PAYMENT

➢ We require a payment method to be input at the time of booking. Without a valid payment method, the booking will be kept only for 24 hours and then it will be cancelled automatically.
➢ The system will automatically pre-authorize your payment method 6 days prior your arrival. If pre-authorization fails your booking will be cancelled within 24 hours unless you change your payment method or ensure funds are available.
➢ You have a free cancellation period up to 5 days prior to your arrival day. If you cancel after the free cancellation period, we will charge the full booking fee. That will be taken from the pre-authorized payment method.
➢ We will take the full payment of the pre-authorized amount for your stay on the morning of your arrival. This will be done via Stripe and we will use the card details you used to book the room with.
➢ All Non-refundable rates will be charged within 24 hours after we have received your booking.
➢ When we take a payment, a payment confirmation email will be sent to you. Let us know if you need a VAT receipt and that will be sent to you via email.
➢ If you would like to change your payment details or preferences, let us know asap by calling 07948714140 straight away after receiving the Welcome email.
➢ We do reserve the right to deny access to the property if payment has not been made as per the above conditions.